Article 14
Terms and conditions
Evaluation Scenarios (5 total)
Paragraph 1
Providers of intermediary services shall include information on any restrictions that they impose in relation to the use of their service in respect of information provided by the recipients of the service, in their terms and conditions. That information shall include information on any policies, procedures, measures and tools used for the purpose of content moderation, including algorithmic decision-making and human review, as well as the rules of procedure of their internal complaint handling system. It shall be set out in clear, plain, intelligible, user-friendly and unambiguous language, and shall be publicly available in an easily accessible and machine-readable format.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-1-terms-content-disclosure-v1
Given
A browser accessing the platform's home page anonymously
When
We search for and access the platform's terms and conditions
Then
- The terms and conditions are easy to find (no more than 3 clicks from homepage or footer)
- The terms explicitly describe policies, procedures, and tools for content moderation, including both algorithmic decision-making and human review
- The rules of the internal complaint handling system are documented within the terms or clearly linked from them
- The terms are available in a machine-readable format (e.g., HTML, JSON, XML) and written in clear, plain, intelligible, user-friendly and unambiguous language
Platform Types
Paragraph 2
Providers of intermediary services shall inform the recipients of the service of any significant change to the terms and conditions.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-2-terms-change-notification-v1
Given
Access to the platform's terms change notification templates and delivery logs
When
We review notification content and delivery records for terms and conditions updates
Then
- Users receive notifications when significant changes are made to terms and conditions
- Notifications clearly identify what has changed and when the changes take effect
- Notifications are delivered through accessible channels (e.g., email, in-app notification, dashboard alert)
- Users have reasonable time to review changes before they take effect (notification sent in advance of effective date)
Platform Types
Paragraph 3
Where an intermediary service is primarily directed at minors or is predominantly used by them, the provider of that intermediary service shall explain the conditions for, and any restrictions on, the use of the service in a way that minors can understand.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-3-minor-friendly-terms-v1
Given
A browser accessing the platform's home page anonymously
When
We search for and access the platform's terms and conditions
Then
- Key restrictions and policies are explained using age-appropriate language suitable for minors
- Support materials (e.g., summaries, videos, icons, simplified explanations) help minors understand the terms
- The terms avoid complex legal jargon and use examples relevant to young users
Platform Types
Paragraph 4
Providers of intermediary services shall act in a diligent, objective and proportionate manner in applying and enforcing the restrictions referred to in paragraph 1, with due regard to the rights and legitimate interests of all parties involved, including the fundamental rights of the recipients of the service, such as the freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms as enshrined in the Charter.
Obligations (1)
Evaluation Scenarios
Paragraph 5
Providers of very large online platforms and of very large online search engines shall provide recipients of services with a concise, easily-accessible and machine-readable summary of the terms and conditions, including the available remedies and redress mechanisms, in clear and unambiguous language.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-5-summary-availability-v1
Given
A browser accessing the platform's home page anonymously
When
We search for and access the platform's terms and conditions
Then
- A concise summary of the terms and conditions is provided alongside or prominently linked from the full terms
- The summary includes key information about available remedies and redress mechanisms
- The summary is available in a machine-readable format and uses clear, unambiguous language
- The summary is accessible (can be accessed by assistive technologies)
Platform Types
Paragraph 6
Very large online platforms and very large online search engines within the meaning of Article 33 shall publish their terms and conditions in the official languages of all the Member States in which they offer their services.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-6-multilingual-coverage-v1
Given
A browser accessing the platform's home page anonymously
When
We search for and access the platform's terms and conditions
Then
- The terms and conditions are available in the official language of each EU Member State where the platform offers services
- A language selection mechanism makes it easy to access localized versions
- Translations appear complete and up-to-date (not machine-translated placeholders)