Article 86
Representation
Evaluation Scenarios (1 total)
Paragraph 1
Without prejudice to Directive (EU) 2020/1828 or to any other type of representation under national law, recipients of intermediary services shall at least have the right to mandate a body, organisation or association to exercise the rights conferred by this Regulation on their behalf, provided the body, organisation or association meets all of the following conditions:
(a) it operates on a not-for-profit basis;
(b) it has been properly constituted in accordance with the law of a Member State;
(c) its statutory objectives include a legitimate interest in ensuring that this Regulation is complied with.
No obligations:
This section only provides definitions and background context
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 2
Providers of online platforms shall take the necessary technical and organisational measures to ensure that complaints submitted by bodies, organisations or associations referred to in paragraph 1 of this Article on behalf of recipients of the service through the mechanisms referred to in Article 20(1) are processed and decided upon with priority and without undue delay.
Obligations (1)
Ensure complaints submitted by mandated bodies on behalf of users are prioritised and resolved without undue delay
Priority: 57
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Complaints from mandated bodies receive priority processing without undue delay
dsa-86-2-priority-complaint-handling-v1
Given
- A body meeting Article 86(1) criteria submits a complaint via the Article 20(1) mechanism
- The complaint handling system records processing timestamps and priority levels
When
- The platform processes the complaint submitted by the mandated body
Then
- The complaint is automatically tagged with a priority status reserved for mandated organisations
- The complaint handling workflow routes the case to reviewers without queuing behind standard user complaints
- Resolution or substantive decision occurs within the provider's defined expedited timeframe for priority complaints
Platform Types
all