Article 32

Right to information

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Paragraph 1

Where a provider of an online platform allowing consumers to conclude distance contracts with traders becomes aware, irrespective of the means used, that an illegal product or service has been offered by a trader to consumers located in the Union through its services, that provider shall inform, insofar as it has their contact details, consumers who purchased the illegal product or service through its services of the following:

(a) the fact that the product or service is illegal;
(b) the identity of the trader; and
(c) any relevant means of redress. The obligation laid down in the first subparagraph shall be limited to purchases of illegal products or services made within the six months preceding the moment that the provider became aware of the illegality.
Obligations (3)
Monitor and detect when illegal products or services are offered through platform services Priority: 57
Maintain systems to identify and contact consumers who purchased illegal products or services within six months Priority: 54
Inform affected consumers about illegal products/services, trader identity, and redress means when contact details are available Priority: 70
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 2

Where, in the situation referred to in paragraph 1, the provider of the online platform allowing consumers to conclude distance contracts with traders does not have the contact details of all consumers concerned, that provider shall make publicly available and easily accessible on its online interface the information concerning the illegal product or service, the identity of the trader and any relevant means of redress.

Obligations (3)
Make information about illegal products/services publicly available on the platform interface when consumer contact details are unavailable Priority: 53
Ensure public information about illegal products includes trader identity and redress means Priority: 50
Make illegal product information easily accessible to all users on the platform interface Priority: 48
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Regulations List
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