Article 24

Transparency reporting obligations for providers of online platforms

Evaluation Scenarios (4 total)

Paragraph 1

In addition to the information referred to in Article 15, providers of online platforms shall include in the reports referred to in that Article information on the following:

(a) the number of disputes submitted to the out-of-court dispute settlement bodies referred to in Article 21, the outcomes of the dispute settlement, and the median time needed for completing the dispute settlement procedures, as well as the share of disputes where the provider of the online platform implemented the decisions of the body;
(b) the number of suspensions imposed pursuant to Article 23, distinguishing between suspensions enacted for the provision of manifestly illegal content, the submission of manifestly unfounded notices and the submission of manifestly unfounded complaints.
Obligations (1)
Online platforms must include additional information in transparency reports regarding disputes and suspensions Priority: 43
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Transparency reports include dispute and suspension metrics required by Article 24(1)
dsa-24-1-additional-reporting-content-v1
Given

The platform compiles its periodic transparency report required under Article 15

When
  • Preparing the additional disclosures mandated by Article 24(1)
Then
  • The report includes counts of disputes handled by Article 21 bodies, outcomes, median completion times, and implementation rates
  • Suspensions are broken down by manifest illegality, unfounded notices, and unfounded complaints as required
  • Data sources and calculation methodologies are documented for auditability
Platform Types
all
Paragraph 2

By 17 February 2023 and at least once every six months thereafter, providers shall publish for each online platform or online search engine, in a publicly available section of their online interface, information on the average monthly active recipients of the service in the Union, calculated as an average over the period of the past six months and in accordance with the methodology laid down in the delegated acts referred to in Article 33(3), where those delegated acts have been adopted.

Obligations (1)
Platforms must publish average monthly active recipients information every six months in publicly accessible section Priority: 58
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Average monthly active recipients are published biannually with required detail
dsa-24-2-user-metrics-publication-v1
Given

Six-month usage data and methodology prescribed by Article 33(3)

When
  • Publishing user metrics on the platform's public interface
Then
  • Metrics reflect the average monthly active recipients over the preceding six months
  • Publication date and methodology summary accompany the figures
  • Historical snapshots are retained to demonstrate continuous compliance
Platform Types
all
Paragraph 3

Providers of online platforms or of online search engines shall communicate to the Digital Services Coordinator of establishment and the Commission, upon their request and without undue delay, the information referred to in paragraph 2, updated to the moment of such request. That Digital Services Coordinator or the Commission may require the provider of the online platform or of the online search engine to provide additional information as regards the calculation referred to in that paragraph, including explanations and substantiation in respect of the data used. That information shall not include personal data.

Obligations (1)
Platforms must communicate user number information to DSCs and Commission upon request without undue delay Priority: 54
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Updated user metrics are provided promptly to regulators upon request
dsa-24-3-user-metrics-communication-v1
Given

A request from the Digital Services Coordinator of establishment or the Commission for updated user metrics

When
  • Responding to the request with required data and explanations
Then
  • The platform delivers updated average monthly active recipient figures without undue delay
  • Supporting documentation explains calculation methodology and data sources
  • Personal data is excluded from the transmitted datasets
Platform Types
all
Paragraph 4

When the Digital Services Coordinator of establishment has reasons to consider, based the information received pursuant to paragraphs 2 and 3 of this Article, that a provider of online platforms or of online search engines meets the threshold of average monthly active recipients of the service in the Union laid down in Article 33(1), it shall inform the Commission thereof.

No obligations: This section delegates responsibilities to Member State authorities
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 5

Providers of online platforms shall, without undue delay, submit to the Commission the decisions and the statements of reasons referred to in Article 17(1) for the inclusion in a publicly accessible machine-readable database managed by the Commission. Providers of online platforms shall ensure that the information submitted does not contain personal data.

Obligations (1)
Online platforms must submit decisions and statements to Commission database without undue delay, ensuring no personal data included Priority: 49
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Decisions and statements of reasons are submitted to the Commission database promptly without personal data
dsa-24-5-decision-database-submission-v1
Given

Decisions and statements generated under Article 17(1)

When
  • Preparing submissions to the Commission-managed database
Then
  • Submissions occur without undue delay after decision issuance
  • Personal data is removed or anonymized before upload
  • Submission logs confirm successful ingestion and include timestamps
Platform Types
all
Paragraph 6

The Commission may adopt implementing acts to lay down templates concerning the form, content and other details of reports pursuant to paragraph 1 of this Article. Those implementing acts shall be adopted in accordance with the advisory procedure referred to in Article 88.

No obligations: This section delegates authority to the Commission for future guidelines
Evaluation Scenarios
No evaluation scenarios defined for this paragraph