Article 14
Terms and conditions
Evaluation Scenarios (6 total)
Paragraph 1
Providers of intermediary services shall include information on any restrictions that they impose in relation to the use of their service in respect of information provided by the recipients of the service, in their terms and conditions. That information shall include information on any policies, procedures, measures and tools used for the purpose of content moderation, including algorithmic decision-making and human review, as well as the rules of procedure of their internal complaint handling system. It shall be set out in clear, plain, intelligible, user-friendly and unambiguous language, and shall be publicly available in an easily accessible and machine-readable format.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-1-terms-content-disclosure-v1
Given
- A provider of intermediary services with public terms and conditions
- Documented content moderation policies and internal complaint handling rules
When
- Reviewing the published terms and conditions for moderation transparency
Then
- Policies, procedures, and tools for content moderation are explicitly described, including human and automated review
- The rules of the internal complaint handling system are documented within the terms or linked from them
- Terms are available in an easily accessible, machine-readable format written in clear, user-friendly language
Platform Types
Paragraph 2
Providers of intermediary services shall inform the recipients of the service of any significant change to the terms and conditions.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-2-terms-change-notification-v1
Given
A planned significant change to terms and conditions
When
- The provider approves updated terms for publication
Then
- Notifications describing the change are sent to all registered recipients prior to enforcement
- Notification records include timestamps and audience coverage reports
- Recipients are directed to a summary of changes and the effective date
Platform Types
Paragraph 3
Where an intermediary service is primarily directed at minors or is predominantly used by them, the provider of that intermediary service shall explain the conditions for, and any restrictions on, the use of the service in a way that minors can understand.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-3-minor-friendly-terms-v1
Given
An intermediary service primarily directed at or predominantly used by minors
When
- Reviewing the published terms and conditions and onboarding flows
Then
- Key restrictions and policies are explained using age-appropriate language and examples
- Support materials (videos, summaries, icons) help minors understand the terms
- Review records demonstrate periodic testing with youth panels or readability tools
Platform Types
Paragraph 4
Providers of intermediary services shall act in a diligent, objective and proportionate manner in applying and enforcing the restrictions referred to in paragraph 1, with due regard to the rights and legitimate interests of all parties involved, including the fundamental rights of the recipients of the service, such as the freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms as enshrined in the Charter.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-4-proportionate-enforcement-v1
Given
Documented enforcement workflows for content restriction decisions
When
- Auditing a sample of enforcement actions and appeals
Then
- Enforcement justifications reference policy criteria and evidence
- Decisions consider fundamental rights impacts and media pluralism
- Outcomes are consistent across comparable cases and appeal processes exist
Platform Types
Paragraph 5
Providers of very large online platforms and of very large online search engines shall provide recipients of services with a concise, easily-accessible and machine-readable summary of the terms and conditions, including the available remedies and redress mechanisms, in clear and unambiguous language.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-5-summary-availability-v1
Given
A very large online platform or search engine with published terms and conditions
When
- Reviewing the availability of concise summaries for recipients
Then
- A machine-readable summary of key terms, remedies, and redress mechanisms is published alongside the full terms
- The summary uses clear and unambiguous language and includes effective date metadata
- Accessibility checks confirm the summary is reachable by assistive technologies
Platform Types
Paragraph 6
Very large online platforms and very large online search engines within the meaning of Article 33 shall publish their terms and conditions in the official languages of all the Member States in which they offer their services.
Obligations (1)
Evaluation Scenarios (1)
dsa-14-6-multilingual-coverage-v1
Given
A list of Member States where the platform offers services
When
- Comparing published terms translations against service footprint
Then
- Terms and conditions are available in the official language of each Member State served
- Translation update logs show revisions occur within 30 days of any substantive change
- Language toggle or detection mechanisms make localized versions easy to access