Article 12
Points of contact for recipients of the service
Paragraph 1
Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.
Obligations (1)
The provider must designate a single user-friendly point of contact for service recipients
Priority: 45
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 2
In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.
Obligations (1)
The provider must publish recipient contact information publicly and keep it accessible and up to date
Priority: 41
Evaluation Scenarios
No evaluation scenarios defined for this paragraph