Article 11
Points of contact for Member States’ authorities, the Commission and the Board
Evaluation Scenarios (3 total)
Paragraph 1
Providers of intermediary services shall designate a single point of contact to enable them to communicate directly, by electronic means, with Member States’ authorities, the Commission and the Board referred to in Article 61 for the application of this Regulation.
Obligations (1)
Evaluation Scenarios (1)
dsa-11-1-contact-designated-v1
Given
- A provider of intermediary services that offer services in the European Union
- Authorities require a direct electronic channel for regulatory communication
When
- The provider is contacted via the published authority point of contact
Then
- Exactly one authority-facing contact channel is documented and operational
- The channel accepts electronic submissions without rejection or bounce
- Messages sent through the channel are acknowledged within the provider's defined response window
Platform Types
Paragraph 2
Providers of intermediary services shall make public the information necessary to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.
Obligations (1)
Evaluation Scenarios (1)
dsa-11-2-contact-info-public-v1
Given
A provider of intermediary services with an authority point of contact
When
- Reviewing the provider's public-facing website and documentation
Then
- The authority contact details are reachable within two clicks from the homepage or footer
- The publication includes the contact address, supported formats, and availability window
- Historical changes to contact details are logged and the latest entry is less than 12 months old
Platform Types
Paragraph 3
Providers of intermediary services shall specify in the information referred to in paragraph 2 the official language or languages of the Member States which, in addition to a language broadly understood by the largest possible number of Union citizens, can be used to communicate with their points of contact, and which shall include at least one of the official languages of the Member State in which the provider of intermediary services has its main establishment or where its legal representative resides or is established.
Obligations (1)
Evaluation Scenarios (1)
dsa-11-3-contact-language-coverage-v1
Given
Published authority point of contact information
When
- Reviewing the language options offered for regulatory communication
Then
- The provider lists at least one official language of the Member State of establishment or legal representative
- An additional widely understood EU language (such as English, French, or German) is offered
- Language support information matches internal communication procedures and staff capabilities